Game-Changing WhatsApp Business API Provider Chatbot for Travel Agencies: A Model by SkyBook Digital

Step 2: Service Selection (In English)

Once the customer selects their preferred language, the chatbot offers a list of services, covering all major aspects of travel.

• Bot: Thank you for choosing English. How can we assist you today? Please select a service:
  • Flight Booking
  • Hotel Booking
  • Car Rentals
  • Visa Assistance
  • Holiday Packages
  • International Driving License
  • Travel Insurance
  • UAE Tours/Attractions
  • Corporate Travel Services
  • Chat with Live Agent

Step 3: Service-Specific Questions

For each service selected, the bot asks targeted questions to gather all necessary details. A few services are illustrated below:

Flight Booking:

• Bot: Great choice! Please enter the following information when booking a flight:
  • Travel destination:
  • Departure date:
  • Return date:
  • Preferred airline (if any):
  • Class (Economy, Business, First):
  • Number of passengers:
  • Customer name:
  • Mobile number:

Hotel Booking:

• Bot: Excellent! Please provide the following details for your hotel booking:
  • Destination City:
  • Check-in date:
  • Check-out date:
  • Preferred hotel (if any):
  • Room type (Single, Double, Suite):
  • Number of rooms:
  • Customer name:
  • Mobile number:

Visa Assistance:

• Bot: For Visa Assistance, please provide the following details:
  • Travel destination:
  • Purpose of visit (Tourism, Business, etc.):
  • Length of stay:
  • Nationality:
  • Passport number:
  • Customer name:
  • Mobile number:

This process is repeated for all other services such as Car Rentals, Holiday Packages, and Travel Insurance, ensuring that the chatbot collects comprehensive information to provide customized assistance.

Step 4: Confirmation and Further Assistance

After collecting the necessary details, the chatbot confirms receipt and informs the customer that their request is being processed.

• Bot: Thank you for providing the details. A member of our team will examine your request and get back as soon as possible. For any more questions, kindly get in touch with us.