Refund and Returns Policy
Overview
At Skybook Digital, we provide digital marketing, automation, and support services specifically for travel agencies. Due to the nature of our services, refunds are handled differently from physical products.
By purchasing our services, you agree to the terms outlined in this policy.
Service Nature & Commitment
Our services include (but are not limited to):
- Performance Marketing (Meta, Google, TikTok Ads)
- SEO & Website Optimization
- Travel CRM & Automation Systems
- Travel Call Center Support
- Lead Generation Campaigns
- Creative & Content Production
All services involve time, expertise, and resource allocation, and in most cases, work begins immediately after confirmation.
No Refund Policy (After Work Initiation)
Once a project/service has been:
- Approved
- Initiated
- Strategized
- Or any work has begun
🚫 No refunds will be issued
This includes:
- Ad campaigns already launched
- Strategy documents delivered
- CRM setup or automation implementation started
- Creative work (design, video, copywriting) in progress or completed
Refund Eligibility (Limited Cases Only)
Refunds may be considered only in the following situations:
- Duplicate payment made
- Service not initiated within the agreed timeline due to our fault
- Project cancellation requested before any work has started
Approved refunds will be processed to the original payment method within 7–10 business days.
Non-Refundable Services
The following are strictly non-refundable:
- Paid ad spend (Meta, Google, TikTok, etc.)
- Third-party tool subscriptions (CRM, software, APIs, hosting)
- Completed strategy documents or consultations
- SEO work already executed
- Content creation (videos, creatives, campaigns) once delivered or approved
- Call center services once activated
Campaign Performance Disclaimer
Skybook Digital does not guarantee specific results such as:
- Number of leads
- Bookings or revenue
- Conversion rates
While we apply proven strategies and optimization techniques, results depend on:
- Market conditions
- Competition
- Budget
- Audience behavior
- Client response time
Cancellations
You may request cancellation of services by emailing:
📧 info@skybookdigital.com
Important:
- Cancellation must be requested before the next billing cycle
- Once a billing cycle begins, that period is non-refundable
- Ongoing services (SEO, ads, support) require prior notice (minimum 7 days)
Revisions & Adjustments
We offer revisions based on the agreed scope:
- Creative revisions (limited as per package)
- Campaign optimization (ongoing within service period)
- Strategy adjustments based on performance
Excessive revisions beyond scope may be charged additionally.
Client Responsibilities
To ensure successful service delivery, clients must:
- Provide timely approvals and required materials
- Share accurate business information
- Respond to communication promptly
Delays from the client side will not qualify for refunds or extensions.
Late or Missing Refunds
If you are eligible for a refund and have not received it:
- Check your bank account
- Contact your payment provider
- Then reach out to us at:
📧 info@skybookdigital.com
Contact Information
For any queries regarding this policy, contact:
📧 info@skybookdigital.com
📍 A Division of Nucore Software Solutions
First Floor, UL CyberPark
Calicut, Kerala – 673016
India
Final Note
By engaging with Skybook Digital, you acknowledge that:
- You understand the nature of digital marketing services
- You agree to this refund and cancellation policy
- You accept that performance-based outcomes cannot be guaranteed
